Politique de remboursement

At Axiro, we want you to shop with confidence. If something is not right with your order, we’re here to help with a clear and fair return process.

This Return & Refund Policy explains when returns are accepted, how to request one, and what to expect from the refund process.

1. Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, your request must be made within 30 days from the date your order was delivered to you. After this period, we may not be able to approve a return.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, when applicable.

  • The item must include all accessories, parts, manuals, and gifts received with the order.

  • The item must not show signs of installation, wear, damage, or misuse.

We reserve the right to refuse a return if the product does not meet these conditions.

3. Non-Returnable Items

Some items may not be eligible for return depending on their condition, use, or product type. In general, we may refuse returns for items that:

  • Have been used, installed, or altered.

  • Are missing parts, accessories, or original packaging.

  • Were damaged after delivery due to improper use, handling, or installation.

  • Are returned without prior approval from our support team.

4. How to Request a Return

To start a return, please contact us at:

Please include the following in your email:

  • Your order number.

  • The item or items you wish to return.

  • A clear explanation of the reason for the return.

  • Photos or videos, if the item arrived damaged, defective, or incorrect.

Once we review your request, we will let you know whether your return has been approved and provide the next steps.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include photos or videos showing the issue so we can review the case quickly.

If the issue is confirmed, we will offer a suitable resolution, which may include a replacement, refund, or another appropriate solution depending on the situation.

6. Return Shipping

If a return is approved, we will provide instructions on how and where to send your item.

Unless the return is due to our error or a defective/incorrect product, return shipping costs may be the responsibility of the customer. Shipping costs are non-refundable unless otherwise stated.

We recommend using a tracked shipping service for any return, as we cannot guarantee receipt of items that are lost in transit.

7. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method. Please note that:

  • Refund processing times may vary depending on your bank or payment provider.

  • Shipping fees are generally non-refundable unless the return is due to our error.

  • Partial refunds may apply if an item is returned in a condition that is not fully eligible for a full refund.

8. Exchanges

We do not offer direct exchanges by default. If you would like a different item, please place a new order once your return has been approved or your refund has been completed.

9. Late or Missing Refunds

If you have not received your refund after it has been approved, please first check with your bank or payment provider, as some transactions take longer to process.

If you still have not received it after a reasonable period, contact us at support@axiro.shop and we’ll help review the issue.

10. Return Shipping Address

If you are instructed to send an item back, the return address may be provided directly in your return approval instructions.

Store Address:
65 Rue Abbe Bonaud
84300, France

Please do not send any item back without receiving return approval and instructions from our support team.

11. Contact Us

If you have any questions about this policy or need help with a return, please contact us: