Coordonnées

This Contact Information Policy explains how Axiro handles the contact details you provide when you reach out to us, place an order, or interact with our store. By contacting us or using our website, you agree that your information may be used as described below.

1. Information We Collect

When you contact Axiro or place an order, we may collect the following information:

  • Your full name.

  • Your email address.

  • Your phone number, if provided.

  • Your billing and shipping address.

  • Your order number and purchase details.

  • The content of your message, inquiry, or support request.

We may also keep records of your communication history with us for support, service, and internal reference purposes.

2. How We Use Your Contact Information

We use your contact information to:

  • Respond to your questions and requests.

  • Provide customer support.

  • Send order confirmations, shipping updates, and tracking details.

  • Assist with returns, refunds, or order-related issues.

  • Improve our service and communication.

  • Meet legal, accounting, or business obligations where required.

We only use your contact information for purposes related to operating Axiro and supporting your shopping experience.

3. Sharing Your Contact Information

We do not sell your contact information.

We may share it only with trusted third parties when necessary to:

  • Process payments.

  • Deliver orders.

  • Provide email or customer support services.

  • Comply with legal requirements.

  • Protect our business from fraud or abuse.

These third parties are only given the information needed to perform their services and are expected to handle it securely.

4. Customer Support Communication

If you contact us by email or through our website, we may keep a copy of your message and our reply so we can assist you more efficiently and maintain service records.

Our support channels are:

5. Accuracy of Contact Details

Please make sure the contact information you provide is accurate and up to date. Axiro is not responsible for missed messages, delayed replies, or delivery issues caused by incorrect contact details submitted by the customer.

6. Retention of Contact Information

We keep contact details only as long as needed for customer support, order management, legal obligations, and business recordkeeping. When information is no longer required, we will take reasonable steps to delete or anonymize it.

7. Security

We take reasonable measures to protect the contact information we store from unauthorized access, misuse, or disclosure. However, no online communication system is completely secure, so we cannot guarantee absolute protection.

8. Your Rights

Depending on your location, you may have rights regarding your contact information, including the right to:

  • Access the information we hold about you.

  • Request correction of inaccurate details.

  • Request deletion of your information where permitted by law.

  • Withdraw consent where applicable.

  • Ask questions about how your information is being used.

To exercise these rights, please contact us using the details above.

9. Updates to This Policy

We may update this Contact Information Policy from time to time to reflect changes in our business, services, or legal obligations. Any updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions about this policy or how we handle your contact information, please reach out to us:

Store Address:
65 Rue Abbe Bonaud
84300, France